- FläktGroup UK
- Service
- SERVICELink: Support for my AHU
SERVICELink: Support for my AHU
Enter an order number or unit serial number into the search box below to access unit specific documentation within the FläktGroup SERVICELink tool.
If searching for a serial number, ensure you include 'ACON-' at the beginning of the number with no white spaces. e.g. "ACON-02967011"
This service is active for the following AHUs only:
Manufactured within March 2022 and onwards
- eQ Master
- eQL
- eQ Marine
Manufactured within May 2022 and onwards
- eQ Prime
- eCO Top/Side
FAQs for SERVICELink
What information can I access using this service?
The following information and services are accessible within this tool:
- Unit specific documentation including installation & maintenance manuals, wiring diagrams and certification
- Place a spare part enquiry
- Request a call from a service engineer
- Register a warranty
- Find a suitable support contact.
What information do I need to perform a search?
You can search by order number or the units serial number.
What units are covered by this service?
The service currently doesn’t support all AHUs manufactured by FläktGroup. We are working to expand this service to all FläktGroup AHUs.
You can use this service for the following units:
Units manufactured within March 2022 and onwards
- eQ Master
- eQL
- eQ Marine
Units manufactured within May 2022 and onwards
- eQ Prime
- eCO Top/Side
Where can I find my unit’s serial number?
The serial number can be found on your unit’s name plate. Alternatively, you can scan the QR code found on your unit’s name plate.
Why isn’t a match found when I search for my unit?
Make sure you have included the prefix ‘ACON-xxxxxxxx’.
Make sure your unit matches the list of compatible units listed above.
Make sure your unit was manufactured within the date ranges supported by this service.
Support för SERVICELink
Använd formuläret för att kontakta vårt team (formuläret är på engelska)